Booking Policy

Neoscapes’ Booking Policy

The following terms and conditions of Neoscapes’ Booking Policy apply to each booking you make with Neoscapes Maldives.

Neoscapes strives to ensure the accuracy of information on our website and in our promotional materials. The following Booking Policy sets out the basis of your contract with Neoscapes. Please read them carefully. They set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have taken the opportunity to read and accept these terms and conditions.

‘Festive Season’ in the Maldives

During ‘Peak Season’ (23rd December to 9th January), prices are normally higher than the rest of the season. There will also be additional fees for items such as Christmas Galas and New Year’s Eve Gala Dinners in addition to the accommodation package. Because it is the busiest season of the year, we strongly recommended that rooms should be booked in advance (minimum of 121 days), to avoid disappointment. The ‘Low Season’ usually runs from May to October.

Check In and Check Out

The standard time for check-in at resorts is 14:00 hrs. (2pm) and checkout time is at 12:00 noon. Should you wish to arrange an early check-in or late checkout, please let us know so that we can make the request. Alternatively, you can request an early check-in upon arrival and/or a late check-out on the day of your departure directly at the resort, which is subject to availability. If the resort is unable to comply with your request, they can often offer day rooms or access to day amenities such as bathrooms for showers and changing. There may be additional charges.

Payment Policy

The table below shows general cancellation and amendment policy applicable to most resorts. However, due to the diverse and unique policy of each resort, some may have stricter policy. Please check with your Travel Consultant on the actual cancellation and amendment policy of your chosen resort.

Low /Shoulder Season (May – September)
Confirmed bookings 46 days and more prior to arrival25% DepositRemaining balance due 45 days prior to arrival
High / Peak Season (October – November / February – April)
Confirmed bookings 61 and more days prior to arrival25% DepositRemaining balance due 60 days prior to arrival
Festive Season (December – January)
Confirmed bookings 121 and more days prior to arrival50% DepositRemaining balance due 120 days prior to arrival

Types of Payment

As outlined in our Payment Policy, we require an advance payment before we can process your booking. Our Finance Department will issue you with a receipt once the payment is verified and accepted. We are happy to accept several modes of payment:

  • Bank Wire: It will take 3 – 7 working days to process the payment. Any bank charges must be borne by the customer.
  • Payment by Visa, MasterCard or American Express: You have the option of making a payment through our secure payment gateway platform with the Bank of Maldives. Your payment will be verified immediately, and as such, your reservation will be processed straight away. Your personal quote is typically inclusive of any applicable card-processing fees, unless otherwise indicated.

Amendment/Cancellation Policy

The table below shows general cancellation and amendment policy applicable to most resorts. However, due to the diverse and unique policy of each resort, some may have stricter policy. Please check with your Travel Consultant on the actual cancellation and amendment policy of your chosen resort.

Low /Shoulder Season (May – September)
Cancelation/ Amendment Received45 days and more prior to arrivalUS$ 350 Cancelation/Consultancy Fee and incurred bank charges or credit card processing fee
Cancelation/ Amendment Received44 to 0 days prior to arrivalNon- Refundable / 100% Payable
High /Peak Season (October – November / February – April)
Cancelation/ Received60 days and more prior to arrivalUS$ 350 Cancelation/Consultancy Fee and incurred bank charges or credit card processing fee
Cancelation/ Amendment Received59 to 0 days prior to arrivalNon- Refundable / 100% Payable
Festive Season (December – January)
Cancelation/ Amendment Received120 days and more prior to arrivalUS$ 350 Cancelation/Consultancy Fee and incurred bank charges or credit card processing fee
Cancelation/ Amendment Received119 to 0 days prior to arrivalNon- Refundable / 100% Payable